Congratulations to This Year’s Finalists! 

Each year, HDI’s Global Service and Support Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by industry experts, and the winners showcase the best of the best of IT service and support.

So, without further ado, let’s give a virtual round of applause (or a real one, in your office) for the finalists for the 2024 Global Service and Support Awards.

INDIVIDUAL AWARDS

BEST SERVICE AND SUPPORT ANALYST

·       Amy Cecala, UPMC

·       Kyle Gjelsness, Northwestern Mutual

·       Evelynne Tam, PSCU

·       Chaun Wahlund, The Mayo Clinic

BEST SERVICE AND SUPPORT TECHNICIAN

·       Brian Lee, City of Pittsburgh, Innovation & Performance

·       Oscar Linares, Revinate

·       Mike Shannon, Hydrite

·       Rene Velasquez, Tyler Technologies

BEST SERVICE AND SUPPORT MANAGER

·       Derek Smith, Revinate

·       Lee Haynes, Tyler Technologies

·       Gilberto Sanchez, Unisys

·       Rahul Paul, Unisys

·       Andrea Gyurcsik, Unisys

BEST OFFICER OF THE YEAR

·       Donald Chew, Mayo Clinic

·       Terri Oropeza, HDI San Francisco

·       Aaron Settepanella, Star Leasing Company

·       LaShonda Hinds, Johns Hopkins University APL

·       Marissa Mannix, Paychex

TEAM AWARDS 

BEST SERVICE AND SUPPORT ORGANIZATION

First American

Infinite Campus

Southwest Transplant Alliance

WBM Technologies

BEST SERVICE IMPROVEMENT INITIATIVE

First American

PSCU

Unisys

BEST SERVICE AND SUPPORT CULTURE

Infinite Campus

PSCU

WBM Technologies

When I Work

BEST CUSTOMER EXPERIENCE

MPAC

PSCU

Unisys

BEST USE OF TECHNOLOGY

First American

PSCU

Unisys

 The award ceremony will take place on the morning of May 1 at SupportWorld Live. To register for the event, being held April 27 – May 2, 2024, at the Colorado Convention Center in Denver, click here.

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