If you need to create an account, please click here or click on "Submit Now" in the header above. If you have any questions, please email us at awards@thinkhdi.com.
Please note that log-in information is not the same as your www.thinkhdi.com profile.
NOMINATIONS FOR 2025 ARE NOW OPEN
The wait is over! Do you know an outstanding service management team or IT professional that deserves recognition?
Click HERE to submit a nomination today! We made the application process easier than ever.
NEW this year:
- Shorter word counts (we reduced the time to submit by as much as 75%!)
- Earlier finalist announcment (we'll reveal the 2025 finalists in early February, so you'll plenty of time to plan for the ceremony in May)
- Updated criteria and questions (with added prompts in each nomination question to help you develop an award-winning answer)
- Tips and tricks to create an entry that stands out (check them out HERE)
Congratulations to The 2024 Winners and Finalists!
Each year, HDI’s Global Service and Support Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by industry experts, and the winners showcase the best of the best of IT service and support.
So, without further ado, let’s give a virtual round of applause (or a real one, in your office) for the winners and finalists for the 2024 Global Service and Support Awards.
INDIVIDUAL AWARDS
BEST SERVICE AND SUPPORT ANALYST
· Amy Cecala, UPMC
· Kyle Gjelsness, Northwestern Mutual
· Evelynne Tam, PSCU
· Chaun Wahlund, The Mayo Clinic (WINNER)
BEST SERVICE AND SUPPORT TECHNICIAN
· Brian Lee, City of Pittsburgh, Innovation & Performance (WINNER)
· Oscar Linares, Revinate
· Mike Shannon, Hydrite
· Rene Velasquez, Tyler Technologies
BEST SERVICE AND SUPPORT MANAGER
· Derek Smith, Revinate
· Lee Haynes, Tyler Technologies
· Gilberto Sanchez, Unisys (WINNER)
· Rahul Paul, Unisys
· Andrea Gyurcsik, Unisys
BEST OFFICER OF THE YEAR
· Donald Chew, Mayo Clinic (WINNER)
· Terri Oropeza, HDI San Francisco
· Aaron Settepanella, Star Leasing Company
· LaShonda Hinds, Johns Hopkins University APL
· Marissa Mannix, Paychex
LIFETIME ACHIEVEMENT AWARD
- Rae Ann Bruno, President, Business Solutions Training, Inc
TEAM AWARDS
BEST SERVICE AND SUPPORT ORGANIZATION
First American
Infinite Campus
Southwest Transplant Alliance
WBM Technologies (WINNER)
BEST SERVICE IMPROVEMENT INITIATIVE
First American
PSCU (WINNER)
Unisys
BEST SERVICE AND SUPPORT CULTURE
Infinite Campus (WINNER)
PSCU
WBM Technologies
When I Work
BEST CUSTOMER EXPERIENCE
MPAC
PSCU
Unisys (WINNER)
BEST USE OF TECHNOLOGY
First American (WINNER)
PSCU
Unisys
The 2025 award ceremony will take place at HDI's Support World Live, May 18-22 in Las Vegas.
Share