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HDI Awards FAQ

 

Is there a submission or entry fee to submit for an HDI award?

No, there is no fee to submit for an HDI award.

The award I want to apply for requires a video, are there any video requirements I need to be aware of?

Videos are requried for some of the awards and are to be submitted through the online application process for the Team Excellence, Knowledge-Centered Support and Service Improvement Awards. Videos are accepted through Amazon Elastic Transcoder which supports transcoding to the following output formats:

  • MP4 container with H.264 video and AAC or MP3 audio
  • WebM container with VP8 video and Vorbis audio
  • HLS using an MPEG-2 TS container to house H.264 video and AAC or MP3 audio
  • Smooth Streaming using an fmp4 container to house H.264 video and AAC audio
  • MP3 container with MP3 audio
  • MP4 container with AAC audio
  • OGG container with Vorbis audio

Who will see the videos that are submitted with the application?

The Team Excellence, Knowledge-Centered Support and Service Improvement 3-5 minute videos are seen by the judges. This provides the judges an opportunity to view the support center environment.  The Team Excellence. Knowledge-Centered Support and Service Improvement 30 second commericals of the top three finalists is seen by the attendees at the HDI Annual Conference and FUSION Conference.  This provides the attendees an opportunity to see the teams that are finalists for the awards.

When is the deadline to submit for the Analyst of the Year and Desktop Support Technician of the Year award?

The deadline to submit your nomination for the Analyst of the Year and Desktop Support Technician of the Year award is determined by your local chapter, but no later than October 31. 

Find your local chapter here:  Local Chapter Directory

When are the awards presented?

The HDI Industry awards are presented at the HDI Annual Conference and Expo during the general sessions. Please see the conference schedule for details.

The HDI Service Management awards are presented at the FUSION Conference during a general session.  Please see the confernece schedule for details.