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NOW ACCEPTING NOMINATIONS FOR 2026
We'll announce the winners at SupportWorld Live, next May 3-7 at Caesar's Palace in Las Vegas.
NEW this year:
- 2 new categories: Best Use of AI and Best Change Initiative
Congratulations to The 2025 Winners and Finalists!
Each year, HDI’s Global Service and Support Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by industry experts, and the winners showcase the best of the best of IT service and support.
So, without further ado, let’s give a virtual round of applause (or a real one, in your office) for the winners and for the 2025 Global Service and Support Awards.
Individual Award Winners
- Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory
- Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology (RIT)
- Best Service and Support Analyst: Meghan O'Connor, UPMC
- Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter
Team Award Winners
- Best Customer Experience: UAA IT Experience Team
- Best Service and Support Culture: SitusAMC
- Best Service and Support Organization: First American Desktop Support
- Best Service Improvement Initiative: Unisys
- Best Use of Technology: First American, IT Service Desk
Lifetime Achievement Award
HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service management professional with more than 25 years of experience across a variety of industries. Tedder has a proven track-record of success implementing ITSM processes, focusing on value delivery and organizational transformation. Tedder is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Tedder is a frequent presenter at industry user group meetings, webinars, and conventions. He is also an HDI trainer and consultant.
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