NOMINATIONS FOR 2025 HAVE CLOSED

We'll announce the winners at SupportWorld Live, this May 18-22 in Las Vegas. Stay tuned for updates on the 2026 awards cycle this summer!

NEW this year:

• Shorter word counts (we reduced the time to submit by as much as 75%!)
• Earlier finalist announcment (we'll reveal the 2025 finalists in early February, so you'll plenty of time to plan for the ceremony in May)
• Updated criteria and questions (with added prompts in each nomination question to help you develop an award-winning answer)
• Tips and tricks to create an entry that stands out (check them out HERE)

Congratulations to The 2024 Winners and Finalists! 

Each year, HDI’s Global Service and Support Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by industry experts, and the winners showcase the best of the best of IT service and support.

So, without further ado, let’s give a virtual round of applause (or a real one, in your office) for the winners and finalists for the 2024 Global Service and Support Awards.

INDIVIDUAL AWARDS

BEST SERVICE AND SUPPORT ANALYST

·       Amy Cecala, UPMC

·       Kyle Gjelsness, Northwestern Mutual

·       Evelynne Tam, PSCU

·       Chaun Wahlund, The Mayo Clinic (WINNER)

BEST SERVICE AND SUPPORT TECHNICIAN

·       Brian Lee, City of Pittsburgh, Innovation & Performance (WINNER)

·       Oscar Linares, Revinate

·       Mike Shannon, Hydrite

·       Rene Velasquez, Tyler Technologies

BEST SERVICE AND SUPPORT MANAGER

·       Derek Smith, Revinate

·       Lee Haynes, Tyler Technologies

·       Gilberto Sanchez, Unisys (WINNER)

·       Rahul Paul, Unisys

·       Andrea Gyurcsik, Unisys

BEST OFFICER OF THE YEAR

·       Donald Chew, Mayo Clinic (WINNER)

·       Terri Oropeza, HDI San Francisco

·       Aaron Settepanella, Star Leasing Company

·       LaShonda Hinds, Johns Hopkins University APL

·       Marissa Mannix, Paychex

LIFETIME ACHIEVEMENT AWARD

• Rae Ann Bruno, President, Business Solutions Training, Inc

TEAM AWARDS 

BEST SERVICE AND SUPPORT ORGANIZATION

First American

Infinite Campus

Southwest Transplant Alliance

WBM Technologies (WINNER)

BEST SERVICE IMPROVEMENT INITIATIVE

First American

PSCU (WINNER)

Unisys

BEST SERVICE AND SUPPORT CULTURE

Infinite Campus (WINNER)

PSCU

WBM Technologies

When I Work

BEST CUSTOMER EXPERIENCE

MPAC

PSCU

Unisys (WINNER)

BEST USE OF TECHNOLOGY

First American (WINNER)

PSCU

Unisys

 The 2025 award ceremony will take place at HDI's Support World Live, May 18-22 in Las Vegas. 

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